Shipping policy

Shipping Policy

Effective Date: [DATE]

Thank you for shopping with ikurve. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within instantly after payment confirmation.

Orders are typically processed on business days only, excluding:

  • Sundays

  • Public holidays

  • National holidays

Please note:

  • Orders placed after business hours may be processed on the next working day.

  • During high-demand periods, sales, or holidays, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a shipping confirmation email or SMS with tracking details.

2. Shipping Methods Available

We may offer the following shipping options depending on your location:

  • Standard Shipping

  • Express Shipping

  • Same-Day or Next-Day Delivery (if available)

  • Cash on Delivery (COD) (if applicable)

Shipping availability may vary based on serviceable pin codes and courier partner coverage.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: [X-X BUSINESS DAYS]

  • Express Shipping: [X-X BUSINESS DAYS]

  • International Shipping: [X-X BUSINESS DAYS] (if applicable)

Delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

We appreciate your patience in case of unforeseen delays.

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location

  • Order value

  • Product weight or dimensions

  • Selected shipping method

Shipping charges may include:

  • Standard Shipping Fee: [SHIPPING COST]

  • Express Shipping Fee: [EXPRESS SHIPPING COST]

  • Free Shipping on orders above: [FREE SHIPPING AMOUNT]

Applicable shipping charges will be displayed during checkout before payment is completed.

5. Tracking Your Order

Once your order is shipped, you will receive:

  • A tracking ID or AWB number

  • Courier partner details

  • A tracking link via email or SMS

Please allow up to [TRACKING UPDATE TIME] for tracking information to become active after shipment.

If you do not receive tracking information, please contact us at info@ikurve.com.

6. Delivery Issues and Delays

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

Possible reasons for delays include:

  • Incorrect shipping address

  • Remote delivery locations

  • Weather disruptions

  • Courier operational issues

  • Government restrictions or public holidays

In cases of delivery issues:

  • Customers must provide accurate address and contact details.

  • Failed delivery attempts may result in return-to-origin shipments.

  • Additional shipping charges may apply for re-delivery attempts.

If your package is marked as delivered but not received, please contact us within [X DAYS] of the delivery date.

7. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Please note:

  • International delivery times may vary by destination.

  • Customers are responsible for any customs duties, import taxes, or local fees charged by their country.

  • Customs clearance delays are outside our control.

  • Certain products may not be available for international shipping due to restrictions.

International shipping fees and timelines will be shown during checkout where applicable.

8. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit:

  • Please contact us within [X DAYS] of receiving the package.

  • Include your order number and photos of the damaged package/product.

  • We will work with the courier partner to investigate and resolve the issue.

Resolution options may include:

  • Replacement

  • Store credit

  • Refund (subject to approval)

9. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address during checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by customers

  • Delays caused by incomplete address information

If you notice an error in your shipping details, contact us immediately at info@ikurve.com before the order is shipped.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

ikurve
Email: info@ikurve.com
Business Address: Domlur,Bangalore,560071

Thank you for choosing ikurve. We appreciate your trust and support.