Refund policy

Return and Refund Policy

Effective Date: [DATE]

At ikurve, customer satisfaction is important to us. We want you to shop with confidence and have a smooth experience with every purchase. Please read our Return and Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

  • The return request must be made within 14days of receiving the order.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must not show signs of wear, damage, or alteration caused by the customer.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to reject returns that do not meet the above conditions.

2. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Customized or personalized products

  • Gift cards or promotional items

  • Innerwear, socks, or hygiene-sensitive items

  • Clearance, sale, or final-sale products (if applicable)

  • Products damaged due to misuse or improper handling by the customer

Please review product descriptions carefully before placing your order.

3. Return Request Process

To request a return, please contact us at info@ikurve.com with the following details:

  • Order number

  • Product name

  • Reason for return

  • Photos of the product (if damaged or defective)

Once your request is reviewed and approved, we will provide further return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for return:

If the return is due to:

  • Wrong product delivered

  • Damaged item

  • Defective product

→ ikurve may cover the return shipping cost.

If the return is due to:

  • Change of mind

  • Incorrect size selection

  • Customer preference

→ The customer may be responsible for return shipping charges.

Original shipping charges are generally non-refundable unless the error was caused by us.

5. Refund Process and Timing

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 4 to 7 days

  • The refund will be credited to the original payment method used during purchase

  • Processing times may vary depending on banks or payment providers

In certain cases, refunds may be issued as:

  • Store credit

  • Wallet balance

  • Exchange coupon

depending on the situation and customer preference.

6. Exchange Options

We may offer exchanges for eligible products subject to stock availability.

Exchanges may be requested for:

  • Size issues

  • Defective items

  • Incorrect products received

If the requested replacement product is unavailable, we may offer:

  • Store credit

  • Alternative product

  • Refund

Exchange requests must also be made within [2 DAYS] of delivery.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [3 DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Photos/videos of the product

  • Photos of packaging and shipping label

After verification, we may offer:

  • Replacement

  • Exchange

  • Full or partial refund

depending on the nature of the issue.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again.

  2. Contact your payment provider or bank.

  3. If the issue still persists, contact us at info@ikurve.com

Please note that banks and payment gateways may take additional time to process transactions.

9. Cancellation Policy

Orders may be canceled before shipment by contacting us at info@ikurve.com

Once the order has been shipped, cancellation requests may not be accepted and the standard return process will apply.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

ikurve
Email: info@ikurve.com
Business Address: Domlur,Bangalore.560071.

Thank you for shopping with ikurve. We value your trust and are committed to providing a reliable and customer-friendly shopping experience.